Network Program Director – Yokohama, Japan

Summary:

• • • The Network Program Director ensures that all contractual deliveries are fulfilled towards one customer account.
    • The role is responsible for ensuring end to end operational performance towards the account according to agreed targets.
    • The role is acting on behalf of Operations, typically for one or more customer accounts.
    • The role shall ensure that the portfolio is managed and that projects within that portfolio are progressing according to schedule.

Responsibilities and tasks:

• • • Manage all aspects of the complete delivery portfolio
    • Handle customer and stakeholder engagement
    • Develop the business

Core competencies:

• • • Leadership Competence
    • Financial Acumen and Analysis
    • Business understanding
    • Customer Relationship Handling
    • Negotiation and argumentation
    • Project & Program Management
    • Communication
    • Coaching & Mentoring

Minimum qualification and experience requirements:

• • • Business level Japanese language skills

Preferred qualification and experience requirements:

• • • The holder of the NPD role is expected to have a background in delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.
    • The NPD is also expected to have several years of experience from a leadership role, preferably from the area of Service Delivery and/or Operations.

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